Stephen Booth

Hi, I'm Stephen Booth. Currently I'm a Technical Business Analyst and Sharepoint site administrator and designer. Previously I was an Oracle DBA and Systems Administrator, mostly working in a project environment to design, build, configure and commission servers and databases for new systems. I also provided second and third line support for production systems, both bespoke and COTS, mostly solving problems that first/second line couldn't and handling the interface with suppliers where code changes were required.

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Stephen Booth is a PRINCE2 (Practitioner, 2009), CHAMPS2 (Practitioner, 2010) and ITIL (Foundation, version 2) qualified Technical Business Analyst. Stephen's recent work involves system testing, stakeholder communications, Sharepoint development, Benefits Realisation Management, End-User training and Joomla content development. Stephen previously worked in a technical role as Oracle DBA and UNIX systems administrator. Stephen Booth has had comments selected for publication in Harvard Business Review (March 2012) and People Management (March 2012) magazines. Stephen is a Professional Member of the British Computer Society (MBCS) and Institution of Engineering and Technology (MIET). Stephen'sDiSC profile is 6-1-3-7 (Creative)

Technical Business Analyst at Service Birmingham

May 2007 - Present | Birmingham, UK

Service Birmingham is a joint venture company between Capita and The City Council that provides the councils core ICT service .It also runs the council's call centre which takes about three million calls a year, collects the council tax from half a million homes and supports the councils Business Transformation programme. Supported and maintained multiple Sharepoint 2007 and 2010 sites to support Transformational change programmes. Developed bespoke sites, pages and reports as required. Resolved 100% of help desk calls well within SLA Delivered project to re-launch a department under a new name and an expanded remit for less than half projected budget. Managed communications between stakeholders and production of publicity material. Enabled collection of over £100,000 of delayed payments through Quality Assurance audit of project information to identify discrepancies that prevented invoice generation and payment. Effectively collated and prepared monthly reports on benefits realisation, resources and milestones from returns from Business Transformation programme PMOs to tight deadlines. Saved over 250 person hours (around £4,200) per year in production support for life of system by researching methods of implementing Structural Authorisations in SAP. Reduced reliance on external trainers by writing and delivering bite-sized training sessions in communications skills to internal staff. Diploma in Business Analysis (ISEB), PRINCE2 (2009) Practitioner (APMG), CHAMPS2 (2010) Practitioner (APMG), Diploma in Neuro Linguistic Programming (INLPTA). Developed mechanism for reporting of business benefits and milestones following disbanding of dedicated reporting team. Produced system test scripts, in HP Quality Centre. Liaised with business users to prioritise testing scenarios. Carried out analysis project on electronic document management to make recommendations for a departmental system.

Oracle DBA at Service Birmingham

April 2006 - April 2007 | Birmingham, UK

Developed diagnostic tools to resolve database performance and other issues Reduced need for costly consultants and minimised downtime by resolving complex problems on production systems in a timely manner Reduced post Go-Live call to third line support by ensuring a comprehensive hand over of systems to support Reduced reliance on third party development environments by proactively managing space and equipment, in Test Lab environment, needed by projects from initial inception through development and testing to Go-Live Kept database security standards document up to date, ensuring benefits continued to be realised

Client Server Analyst/Technical Analyst at Birmingham City Council

December 1999 - March 2006 | Birmingham, UK

Provide support and technical consultancy to projects. Investigate, evaluate, recommend and procure solutions to technical needs. Install and configure Sun Servers from bare state to fully configured including installation and configuration of Solaris, Oracle and applications. Size and create databases using Oracle RDBMS. Support Oracle databases for projects from initiation to Go-Live and hand over to production 1st and 2nd line support teams. Advise hardware, storage, network, OS and applications support teams on matters relating to projects. Provide 3rd line support to production systems. Manage test lab environment. Created and maintained Database Security Standards document Introduced open source products to replace commercial products in a variety of projects achieving significant costs savings totalling over £1million

Oracle DBA at Sema Group

October 1998 - November 1999 | Nottingham, UK

Support and maintain HP servers running HPUX and Oracle under facilities management contract. Saved up to 1000 person hours per annum by designing, developing and implementing a DataMart to produce Management Information on system usage, replacing manual steps of previous system Re-organised disk usage on core server to improve application response times by up to 5% for typical transactions Performed maintenance of servers to keep unplanned downtime below that allowed in the Service Level Agreements Performed on-call support to resolve issues out of hours

Technical Analyst at Fraser Williams Pharma Systems

June 1996 - September 1998 | Birmingham, UK

Technical support of 80 to 100 desktop PCs, network, Digital UNIX, Digital VMS, AIX, Linux and Windows NT server. Improved handling of product enhancement requests for our flagship Clinical Trials management package by designing a secure web based portal for customers to prioritise requirements. Liaised with development company, internal customers and external customers (in UK, US, Japan and continental Europe) to ensure that business and customer needs were met Reduced costs of customer training and reduced need for international travel by project managing creation and equipping of a training room for delivery of "Train The Trainer"€™ courses for our main product.

Keele University

1989 – 1993

BSc [Hons]

Concentration: Biochemistry

Activities: RAG Committee, Constitutional Committee, Communications Committee, RAG Cloakroom and Retail Manager

Solihull Sixth Form College

1987 – 1989

Concentration: Biology, Chemistry, Statistics

Langley

1985 – 1987

Lucton

1980 – 1984

Photography, Reading, Neuro-Linguistic Programming, Computing/IT